This policy explains how Apex Blue Services ("we", "us", "our") collects and uses your personal information when you use this website or get in touch with us. This website is operated by Apex Blue Services Ltd, Company No. 16913024, registered in England and Wales.
Who we are
Apex Blue Services Ltd (company number 16913024, registered in England and Wales, registered office 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE) is the data controller for the personal information you provide to us. We trade from Kettering and operate across North Northamptonshire. If you have any questions about this policy or your data, contact us at info@apexblueservices.co.uk.
What we collect
When you complete our enquiry form or email us, we collect the details you give us, which may include:
- Your name
- Your email address
- Your phone number
- Your postcode
- Your property type and the service you're interested in
- Any photos you choose to attach to show us the job
- Any information you include in your message
We do not collect special category data, and we do not ask for payment details through this website.
How we use it
We use your information only to:
- Respond to your enquiry and prepare your quote
- Share the job details needed to price and carry out the work
- Provide the services you ask us about
- Keep records of our correspondence and work
- Meet our legal and regulatory obligations
We will never sell your data, and we will not send you marketing you didn't ask for. If we ever wanted to send you updates, we'd ask your permission first.
Our lawful basis
Under UK GDPR, we rely on:
- Legitimate interests — to respond to enquiries and run our business;
- Contract — where we're taking steps to provide a service you've requested;
- Legal obligation — where we're required to keep certain records.
Who we share it with
We keep your information to ourselves as far as possible. We only share it with:
- Our website, form and workflow providers, who process form submissions and store enquiry records on our behalf so your enquiry reaches us and can be managed;
- The cleaning professionals who carry out your work — the independent, vetted professionals we engage receive the job details they need (such as the address, access arrangements, the agreed scope and any photos you've sent) once you've accepted a quote or asked us to price the work;
- Professional advisers or authorities, where we're legally required to do so.
Any provider acting on our behalf does so as a data processor under appropriate terms.
How long we keep it
We keep enquiry information only as long as we need it to deal with your request and to meet our legal obligations. Where an enquiry doesn't lead to work, we'll delete it once it's no longer needed. Where we carry out work for you, we keep relevant records for as long as required for tax and legal purposes.
Your rights
Under UK data protection law you have the right to access your data, correct it, ask us to delete it, object to or restrict how we use it, and request a copy of it. To exercise any of these, email info@apexblueservices.co.uk and we'll respond within one month.
Complaints
If you're unhappy with how we've handled your personal data, tell us first. Email info@apexblueservices.co.uk with "Data complaint" in the subject line, or write to us at the registered office above. We'll acknowledge your complaint within 30 days and set out how we intend to deal with it.
If you're still not satisfied, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. You do not have to complain to us first.
Cookies
This website uses only essential cookies. For full details, see our Cookie Policy.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.